The year is winding down and ‘tis the season for contract renewals. Renegotiations, while at times painful, are the lifeblood of sales inventory. A returning customer is its own reward as he/she can increase your bottom line. Whether it is through advocacy, endorsements, via referrals, testimonials, or word of mouth, returning customers can often bring new business. Research shows that people trust their friends’ recommendations considerably more than any other form of advertising. Low defection rates and loyal clientele signal competency and excellent service. It reflects positively to prospective clients and makes you an attractive option when they are considering who …